Technology should help you accomplish what you need to do, not leave you frustrated, uncertain, or dependent on instructions you do not understand.
PFIX provides practical, personal technology help for individuals, home office users, and small business owners in the Portland area. You may need to solve an immediate technology problem, set up a new system, learn how to use a device or application, or make an important technology decision. I can help you understand the situation, consider your options, and find a sensible path forward.
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How Can I Help?
Technology problems do not always fit neatly into one category. A printer problem may involve the computer, Wi-Fi network, software, or an online account. A business software change may require planning, data preparation, and training—not simply installing a program.
I look at the immediate problem and the larger technology system around it. The goal is not only to get something working, but also to help you understand your options and decide what makes sense for your needs, budget, and comfort level.
Computer and Device Help
Get help setting up, troubleshooting, or improving your computers and other devices. This can include new-computer setup, software installation, system updates, device connections, performance problems, and everyday questions that do not have an obvious answer.
Home and Office Technology
Computers rarely operate alone. I can help with Wi-Fi, printers, online accounts, connected devices, file organization, backups, and the other systems that support your home or office technology.
Small-Business Technology
Small businesses often need practical technology help without the cost or complexity of a large IT provider. I can help assess problems, compare options, work with software and data, and plan technology changes before they become more difficult or expensive than necessary.
Technology Training
Sometimes the technology works, but no one has taken the time to explain it clearly. PFIX offers one-on-one training based on what you want to accomplish. We can work at a comfortable pace, answer questions as they arise, and focus on skills you can use in everyday life or work.
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PFIX with Ben
I’ve worked with computers and technology for decades, from hands-on computer support and small-business IT to software development and data analysis. That experience helps me look beyond the visible symptom and consider how your devices, software, accounts, data, and work processes fit together.
I started PFIX to provide the kind of technology help that can be difficult to find: personal, patient, and practical support with enough explanation to help you make informed decisions.
You will work directly with me. I’ll listen to what you are trying to accomplish, assess the situation, explain what I find, and recommend a reasonable next step. If a problem or project falls outside my capabilities, I’ll tell you that rather than pretending otherwise.
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From the PFIX Blog
The PFIX Blog shares technology stories, practical lessons, and ideas drawn from my work and experience. Some articles describe real technology problems and how they were approached. Others provide questions and frameworks you can use when making your own technology decisions.
The goal is to make useful technology knowledge available whether you decide to solve a problem yourself or ask for assistance.
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Need Help With a Technology Problem?
Tell me what you are trying to accomplish, what is happening now, and what you have already tried. We can determine whether PFIX is a good fit and discuss a reasonable next step.
PFIX offers in-office, on-site, and remote assistance, depending on the problem and your location.
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